Howdy, Stranger!
Categories
FLM online registration re-opened now
The materials in this website are in no way intended to replace the professional medical care, advice, diagnosis or treatment of a doctor, qualified personal trainer, therapist, dietitian or nutritionist Runners's World, Part of the Hearst UK well-being network © Copyright 2017
Comments
My original entry was put in at around 08:45hrs - got world pay confirmation but no confirmation from London Marathon. Have e-mailed their help desk and also tried the continuously engaged number! Never saw the "thank you" screen on this attempt so presume that it was not processed. 2nd attempt the world pay facility was down! Just tried for the 3rd time and the whole procedure went smoothly - (although I am now worried that the 1st attempt went through and I have a double application which will void it all!!!). This is my application after 5 rejects so hope the guarenteed place materialises....
What an experience....!
Thanks for your advise earlier!
Got mine to work in the end, problem seemed to be with WorlPay.
All in all a very frustrating experience, but got there in the end!
Finally!
Tried for the fifth time (even after the duplicate payment screen in Worldpay) and got the legendary "Thank you" page!
Keep trying, people. My problem seemed to be with Worldpay too.
I've managed now too - thank god. I was starting to get really worried!
I'd have been really annoyed if it didn't work and I'd had to resort to paper version again. Good luck to everyone that's registered - this it my 5th entry and not run it yet - fingers crossed!
My hubby did mine and had problems. It now appears that I have 2 entries as I have had 2 different confirmation e-mails. I have e-mailed them to say that this was a genuine processing error and that I have not tried to enter twice!!!
Anyone else have a similar problem?
Just did my entry when I got home from work at 5.45. I raced home hoping that all the entries hadn't been taken. If I get turned down again it will be four years in a row, but please next year can we have the old paper entry forms instead please.
Rob H
Unless you've bequeathed, in which case it's immediate. Just thought it was worth throwing in!
Hi,
Did anyone get an email from WorldPay but nothing actually saying they were in the ballot?
Musketeer
If the helplines are still permanently engaged its worth trying number below
01244 311111
this is the switchboard for realbuzz and they can put you through to someone who can help with your query. They had logged that I had tried to register for a friend on several separate occasions yesterday. Payment had not gone through as I kept getting timed out. When I tried to put payment through I then got a message saying something like "double entry detected". All very frustrating but they do seem to realise that lots of people had problems yesterday.
Hope you get it sorted out, good luck.
thanks J-j. that is the message I got yesterday
BT message is saying that that nunber is temporarily out of order
Can't say I'm surprised with that, it must have been red hot for hours!!
Try emailing dave.holden@realbuzz.com. He was pretty quick getting back to me via email yesterday and then I called him on the number in previous post because I was still confused! You may not get a response today now, as it's getting late, but I'm sure you'll get one tomorrow. He can look at the system and see failed attempts etc and can email you a link to complete the process if it hasn't gone through.
Good luck