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Over the past five years I have either organised or been part of the organising team for around 30 open races. Yet despite ensuring that race packs go out on time, the course is well marshalled, there is plenty of water, results are produced in a timely fashion, first aid support, good pre/post race facilities are available etc I have never achieved 100% in the "Organisation box" in the Runners World ratings.
I have also attended races that didn't provide all of what I consider to be the critical organisational factors (those that I have mentioned above) and yet they have managed the coveted 100%, so what do you the runners want?