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Last April, I booked a family skiing holiday for the February half term 2011. I'm currently unwell, so I've contacted the holiday company and asked them to put it back to April, which they've done. That bit's fine.
The problem is re payment.
I paid the original holiday, in full, last November. The new holiday is cheaper, so I've asked them to refund the difference. They are so far refusing, saying that there "may be changes to the holiday price in the meantime" so "they are keeping my money (around £1000) in the event that prices may change.
IMHO that's a load of bollox.
I'm going to take it up with them, but before I do, wondered if any of you lot had anything that you could quote on consumer rights etc or point me in the direction of relevant websites etc.
I'm trying to get info and have contacted my local CAB, but I have to wait for a reply, so thought I'd make use of the time to ask around a bit.