I thought I put my experience with Start Fitness on this forum given I have read lots of positives and some negatives about them on this website and hope that my experience will help other determine whether this is a good place to make purchases from or to help them find resources when looking up for issues with Start Fitness should they encounter with them.
First of all, their service is good only in terms of if you went through the buying process online without having to contact them. Order place, item shipped and everyone happy. My first transaction was just like that and everything was great.
Their service becomes bad when you have to contact them to rectify issues. This is a common thing that I have read in this forum and on their ebay feedback. My second order, they did not have stock of an item I ordered. They offered the current model or a refund which is a common thing I have read of what they do (offering an alternative model). I decline the alternative model and ask for a full refund instead.
Took them 3 days to process a refund after confirming for a full refund. When I first received confirmation from them that the refund has been processed, I checked their website and noticed that on their notes only the cost of the products were refunded and not the shipping cost. Emailed them about it to ensure that they have processed the full refund but never heard from them. 3 days later, the refund hit my credit card and confirm that shipping cost was not refunded. Emailed them again and am yet to hear from them.
I will wait another day before I file a dispute with my credit card company of the difference. I email them instead of calling as I am not in the UK and I can use the email to support any disputes I put through with my credit card provider.
If you are looking for new season items which are readily available or are not too fuss about the things you order and don't mind alternatives offered, then I guess it's fine to go through them with low probability of having issues. However, if you have to contact them, their service is just non-existent. I for one will never shop with them again. There's always a chance you get sent a defective product, an incorrect item or missing items, and if their after sale service is this bad, I would avoid them and look for an alternative place to shop. I will most likely try Wiggle in future or a local shop over here.