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We recently decided to switch to a water meter so completed the applicaton form and posted if off earlier this week. We were led to expect that someone would come round to survey whether we were suitable for a meter, we would be informed of the decision and then arrange for someone to come and fit the meter.
At 8.30 this morning there was a knock at my door and I answered it to find a man from sembcorp (used to be Bournemouth water). He had surveyed our set-up and fitted the meter there and then. They will notify Wessex Water as they will give us a reduction on our sewerage charges (it was a huge shock to me when I moved to this area, bought my first flat and discovered that I had to pay charges to two seperate companies!). Nothing more for us to do other than enjoy reduced bills .
I told him at the time what great service this was, but I think this warrents a bit more recognition. Having dealt with utility companies in the past, I was expecting the process to take several weeks at least.
Have you experienced any examples of great service recently?