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Being unfamiliar with the legitimacy of publicly slating companies on this forum, for the purposes of this rant and to protect their identity, said company shall be referred to as “Giggle”.
My relationship with Giggle started well a number of years ago. They had products for multi-discipline sports enthusiasts and fair prices. Their online offering was plentiful and their service good.
Recently things have changed;
Early 2011: £250+ parted with for Tacx turbo which has a faulty part. This is bought to Giggles attention, who fail to react in a timely manner. The UK distributor for Tacx is contacted directly by me and the part obtained. Giggle send their offering THREE MONTHS LATER when the sun is out and the turbo no longer required.
Late 2011: Despite clearly listing product availability on their website Giggle fail to deliver part of an order (value £150+). Refund requested and product resourced elsewhere, last minute with hassle and extra expense.
Jan 2012 ... the final straw: £112 trainers listed on Giggle’s website as available. Part of bulk order. Order turns up minus £112 trainers (this is apparently Giggle’s professional approach of making you aware that they may not be able to fulfil order). Giggle say they’re checking on stock, which is now listed on their website as discontinued. This is bought to Giggle’s attention but no action is taken until NINE DAYS later, when a refund is offered.
Giggle have received correspondence highlighting these issues and my disappointment. Giggle’s response is tantamount to “Ooops”.
Giggle continue to e-mail me every 48 hours promoting their MEGA SALE, now extended! Well Giggle, your mega sale puts products on par with usual prices on your competitor’s websites and your customer service is APPAULING.
Giggle have lost my faith and my future custom.