Hi I have been suffering from what I think are shin splint pains and also an achy knee so I have been looking around for some new running shoes and went in to a few specialist running shops to have a look and to get some advice as I thought maybe I was wearing the wrong shoes. Last year I bought a pair of stability New Balance shoes but talking and reading about different types I think I was previously given the wrong diagnosis and I think that I should have been told that I was neutral. I went back today and I had a gait analysis done and I am really disappointed in how they dealt with me. I won’t name the shop but the man that supposedly assisted me in purchasing a new pair was hopeless. I have to say I think I knew more than him and I have only been running for the past year. Before I started I asked whether they had my size in stock as the previous shop that I had gone in to said that they had no size 4/4.5’s in at all and they would have to order them in. The man told me that they had plenty in for me to try and he bought me a pair of neutral ones out to try on the treadmill. On completing it he showed me the video and he said that my left foot slightly over pronate’s (my right seemed to be neutral) so I should try a mild support shoe so he bought me 2 pairs of Asics out to try. I did tell him that the Mizuno ones that I had on for the test were rather comfortable and I liked the cushioning in them. The two pairs of Asics didn’t feel that comfortable and he then bought me a pair of NB’s to try but they were not cushioned enough and didn’t feel good. He then brought out size 5’s as they didn’t have anymore 4.5’s in stock. He said that because they were Brooks they were small sizes and that I should try them. They were way too big for me. I went back to the Asics from before and he asked me to go back on the treadmill and when I did it wouldn’t work, so I had to go over to their other one and he put it on for me to try. He then says that I am not set up on this treadmill for the video replay for him to check but didn’t even bother to set me up on it so really I was just having a quick jog to see if I liked them. Surely paying £15 for an assessment it should have been better service than this. This amount is reimbursed if you buy shoes from them otherwise you have to pay. I knew this before I came into the shop as it’s the same with all the shops that I had been in but you would expect the service to be really professional but he was really hopeless. He couldn’t really answer any of my questions and didn’t give me any help whatsoever in picking the right shoes and in the end I picked the ones that I tried on at the beginning (neutral) for the gait test as I felt obliged to buy them even though he did say that I needed slightly mild supported shoes. I left the shop fuming and with myself as I have been looking into buying new shoes for the past 2 weeks and have read up on loads of them but ended up with a pair that I didn’t really want but felt like I had no choice! Any ideas what I can do about it? I actually want to take them back and complain but I hate confrontations and I really begrudge having to pay for a gait analysis when it was just as bad as the one that I had in JJB last year!