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As most of you are aware by now, we have made a few changes to the runnersworld.co.uk forum last week. The main change is that we’ve appointed four user moderators to help assist the Runner’s World web team moderators.
Our four moderators are Jeepers, M...eldy, seren nos and Intermanaut. We’ll also be giving them badges, so you can all tell who the moderators are.
There have been lots of discussions about the decision to adopt this new system of user moderation over the last week, so I thought I’d take the time to clarify a few points.
Firstly, the decision to adopt user moderation. This was taken as there has been increasing levels of spam on the forum over the last year. Even though we have applied new filters, spammers will always find a way to get through and this makes the forum far less user-friendly.
Members frequently send us alerts over weekends and evenings and there can be a lag time in dealing with these alerts. So we thought it would be a sensible idea if a small group of forumites could help in removing obvious spam to save it blocking up the forum.
Many of you have repeatedly asked us to introduce this measure over the last few years, so we thought it would be worth seeing if it worked.
Our new user moderators can hide posts by spammers and we’ve asked them to keep a record of all the spam they hide. In short, they are helping to keep the forum running smoothly and we are really grateful for their help. We hope you can get behind them and support them in their efforts.
There are also limitations in what the user moderators can do. They shouldn’t delete or change the title of threads, nor should they intervene in disputes. If you have any questions about the user moderator role, please don’t hesitate to email me at email@example.com.
As before, the Runner’s World web team will still moderate the forums during working hours, so keep sending us your alerts. Also, if there are any more serious issues, please send us an alert rather than going to the user moderators for help.
Finally, I thought it might be worth explaining a little about how we chose moderators. Over the last two years, these four members chosen have consistently sent runnersworld.co.uk moderation alerts and kept us informed about spam and technical problems. We thought we would reward them for their help and loyalty to the site by offering them this role.
They are by no means the only members who have sent us moderation alerts over the years – and we are extremely grateful for all of your help. However, we’re sure you can understand that it’s important to have quite a small team who we know well during this trial.
The fairest way to appoint user moderators seemed to be to pick some of the members who had most consistently and enthusiastically sent alerts in recent years. Of course if you have any more questions, please don’t hesitate to post in the thread below and I’ll try to get back to you throughout the week.