Asics Running Shoe Issue / Advice

Received a pair of Kayano 24’s for Xmas which I did research and choose, wore them for the first time today and the cushioning just felt flat as soon as I started to run, my old pair were GT2000-4 and had about 350 miles on but even in that state of wear and usage the cushioning feels far superior in the older shoe.  I’ve sent Asics customer services an email but am wondering if it’s possible that I got a faulty shoe?

I did wonder if the Kayano’s were a completely different shoe to the GT2000’s and I was expecting too much but from what I can see the Kayano is a far superior shoe so should feel even better.

Anyone any experience or advice?
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