I have a pair of Nike dry fit running tights, which I wore a few times, and were great. BUT, the other day, the zip broke at the ankle. I was given a freephone number to contact Nike, but they told me to take it back to the shop I bought them from. I did that, and they wouldn't exchange them without a receipt. Unfortunately I shredded the receipt after I knew they fitted, and my credit card bill arrived. Surely if the goods are faulty I ought to be able to get a replacement. Can anyone help?!?
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Try googling "Sale of Goods Act Receipt"
They gave me a freephone number which turned out to be nothing to do with Nike customer services at all, but the number that suppliers etc ring. The freephone number people also told me to go back to the shop where I bought them from - so not much good there.
However, I do understand (not sure if this is right or not though) that they are not necessarily obliged to give you a refund - and that they are allowed to give you a new pair of tights.
You wouldn't get that sort of service in Run and Become - I had to take back a pair of trainers and I only had my credit card bill, not my receipt, and they were fine about it.
Good luck - and don't let them fob you off!
If the goods are faulty, they can offer a replacement rather than a refund.
The credit card co. is as liable as the shop and if you don't get any joy with the shop you could take it up with them.
Equallly, there may be a point where the worth of your own time to yourself outwights the bother.
And it was Nike Town London where I bought them from!!! I'll try again with the credit card bill (but I live miles away and don't go to London very often)
I'll stick to somewhere more local, and helpful, next time.
Running is silly and expensive, take up crochet.