You couldn't get less running related than this, but you lot are so knowledgeable about everything...
Back in November, I ordered a leather sofa from a company. At the time of ordering it, I was sitting on it in their show room, and it was the colour I wanted, but I wanted a different grade of leather.
4 months' later (today), they deliver the sofa, and it's the right grade of leather but the wrong colour (completely the wrong colour! it's red and I wanted brown!)
The company is saying that, because we signed the order form with the code on it for the red colour, it's our fault, as we should have checked the swatch for the leather against what the sales guy wrote on the form, which we signed.
The thing is - we didn't see a swatch, because we were actually sitting on the sofa in the colour that we wanted. So we didn't ever check the code against anything.
Anyone know where we stand on this? We have sent the sofas back, but they are refusing to refund our deposit because they are saying we should have checked the code.
Can we appeal through trading standards? Any ideas?