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A disappointing experience, after several creditable recommendations!
Popped in on Mon 5 Mar 13 to buy a pair of specialist running shoes. The shop assistant was friendly, knowledgeable and seamed genuinely interested in kitting us out in the "best suited" footwear, he clearly knows "his business"!
Que - 1 hour later 2 x pairs of trainers bought (Mission accomplished)
Brooks Glycerin10 - £110.00 (staff recommended as a substitute for my much loved Asics Nimbus) Brooks Pureflow - £99.99
Having worn the Brooks Glycerin for a little under 30 mins around the house that evening it become apparent that they weren't as good of a fix as I first thought?Having returned the shoes the following morning to ask for a refund on the (Glycerin only) the tone of the staff changed dramatically! They were unwilling to offer a refund - quote"we are a small business and cannot afford to keep stock on the shelves"...
He did, however, offer me a credit note of £110 although was not willing to budge on his refund policy! I asked why he did not explain the refund policy to me when I purchased the trainers and he simply said "Its lawful, I don't need to".
Hmmm - Que disgruntled customer, who has noticed Nimbus 14 in a shop (Start Fitness) 2 mins away!
Having checked with the Citizens Advice, Northern Runners returns policy is completely legal, although they explained that shops who operate out of what has become the known for returns, should explain their out of the norm policy at the time of purchase. (NR did not)
Having handed over a further £20 he agreed to order in a pair of Asics Nimbus.
1. Start Fitness is 2 mins away from Northern Runner2. Staff are knowledgeable, friendly with no hidden (capture) agendas, who offer a refund policy if returned within 28 days of purchase with the usual caveat that they are not worn outside. 3. Start Fitness sell:
Brooks Glycerin10 (off the shelf) - £89.99 (saving £19.99 on Northern Runners price). Brooks Pureflow (Size 4) - An astonishing £49.99 (saving £50 on Northern Runners price).Asics Nimbus 14 - £99.99 (saving £30 on Northern Runners price).
I was taken in with their front of shop, you don't have to, head for straight for Start Fitness!