Anybody had their c/card fraudulently used lately? Myself & 3 other running pals all just have & the thing in common is that all 4 of us entered races who's entry payment system is the same company (I won't name them yet but they are a company that process payments for a LOT of races).
I'm fairly certain this company has had their customer database compromised as at least 2 of my pals rarely use their card for anything.
Check your cards for suspicious activity.
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This company process entries for a LOT of races, almost all runners will have signed up for a race through them. I've contacted their security yesterday asking for a statement & they've ignored me so far.
Six people from my own running club have already reported that they were affected, and 4 of our friends. Lots of others from other clubs are reporting the same thing.
I checked my card transactions at the weekend but I'll do it again in a couple of days.
Most of the other complaints are from those that find they've been charged for their 'Advantage' scheme after the free trial. But they are sneaky, it's at the foot after you've done a race entry and I can see how easy it would be to tick the box without realised what it was. I thought these type of charges being made after a free trial were going to become illegal in this country.
I've tried to get a response from Active 5 times now & been ignored every time. Scandalously poor by them
Bloody crooks
I did a race entry 2 weeks ago on active.com and I'm keeping an eye on my transactions.
Back on the subject of Active.com they continue to ignore me. I've been told by other guys at my running club that if people post on their social media they are deleting it.
I'm wondering if a next sensible step is to point out what's going on to publications like Runners World & see if they're interested in running a story on it.
I doubt RW would be the slightest bit interested. We need a financial body/ombudsman to deal with active.com for us.
The last race entry I did on active.com I know the race organiser so I will email him and tell him what's going on.
I've just received a text from my credit card provider saying that due to fraud prevention measures I cannot use my card and I will receive a new one in 7 to 10 days. I've just checked my account and at the moment there are no fraudulent transactions there (yet)! This is not the card that I used most recently on active.com. so now I have to check both accounts every couple of days.
Last time my card issuer replaced my card, just a few months ago, I did receive it much quicker than the 7-10 days
So which marathon have you just entered then?
I have several credit cards, opened to take advantage of certain promotions, but tend to use the same one most of the time. Like you, I don't use my debit card online, so at least have some protection that way. I very rarely use cash at all these days - mostly for the kids school trips and sports clubs.
I'm off to the supermarket now and I'm going to pay cash!!
I only use one c/card & it took 9 days to get a replacement, which hindered my Christmas shopping rather......!
My other credit card I've used twice in November for race entries on active.com, I will check that account again tomorrow.
Just found this https://www.withamrc.org.uk/club-news/active-com-fraud-card-cloning/
Thank you for contacting ACTIVE.com Customer Support.
Thank you for bringing this to our attention. We take concerns like this very seriously and will work with the relevant parties regarding the issue.
We value your business and apologize for any inconvenience this has caused.
You should contact your card issuing bank or institution to find out information related to a specific account. This number can be found on the back of the credit or debit card. Again, we sincerely apologize for the inconvenience.
Thank you,
Alicia Liu, ACTIVE.com Support
ACTIVE Network
So a fairly standard reply, but no denial that there is a problem and no assurances that their website is safe.
It's strange that they don't say that they operate a safe and secure system on their website either.
I suspect Active.com won't be able to hush this up much longer.