I have tried quite a few of the big ones and struggle to understand how they can get it so wrong.
Bourne Sports - even writing it gives me the shivers. Ordered shorts off the web, chased them up twice by phone when they did arrive which was after 4 weeks wrong size and colour. Never used them since. Refunded item only not postage - even though it was their fault.
Sportsshoes Unlimited - ordered some shoes, they got the post code wrong and the package went astray. Had a hell of a job persuading them i never received the things. Felt like i was a bit of an inconvenience to them and it would have been better if i had simply gone elsewhere.
Up & Running - Hyde Cheshire. Brilliant very helpful, nothing is ever too much trouble. Cheap.
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Comments
I tried them again, and what I ordered than was out of stock.
I recently ordered two new shirts. I will see how they deliver.
May be, the next time I will try a different one.
TRIUK – I ordered a wetsuit on a Thursday Afternoon and it arrived first thing Friday
53-12 – Again Swimming / Triathlon kit and it arrived within 2 days
Cardiosport – HRM arrived the next day, but had a problem – their customer service was excellent and the problem was sorted within 2 days
Will
Up and Running - Shoes - came quickly good service
Bourne Sports - shoes - Came within stated delivery time (7-10 days) and no complaints.
Everything fitted OK and I saved a total of about £80
I ordered shoes, they sent different ones and I had to pay the return postage.
Up and Running - excellent
Northern Runner - excellent
SportsShoes Unlimited - excellent
Sweatshop - excellent
Ontherun - hopeless. Won't use them again. Took them 10 months to admit that they didn't have the stock and to refund me. I emailed and phoned constantly.
Start Fitness - got the order price wrong but refunded the difference promptly and very cheerfully. Saved a lot of money via internet purchase. would use them again.
Bourne Sports - Sent top in wrong size, returned it never to be seen again. Never ever use these again ever ever ever.....
Sweatshop - Great
Xpedia (cycling) - The best
Gareth
the S@ss
I recommend them as well!
www.peteblandsports.co.uk( they also sell standard running shoes), I will say the service was perfect.The delivery can take up to 5 days but my shoes arrive within 3days, If ordered online it's cheaper even with P/P and when your order you can add additional informations if you need too.
Had similar bad experiences at Bourne Sports as everyone else...
Bournesports - got what I wanted eventually but not exactly user friendly!
It seems that one or two shops advertised on this website seem to think that telling you whether goods are in stock or when they have been dispatched are luxuries they dont have to bother with.
This is fine if you have the time to wait for an order that may or may not arrive but how many of us are really in that situation?
Glad to hear from others of shops that do respect their customers.
By way of summary:
SSU - A nightmare.
Bourne Sports - best to phone them, as their internet site is not a reliable guide.
Runner's Need - great.
Are you guys all using mail order & internet shopping cause there isn't a running store anywhere near you ? I'm just curious as my local store has nearly the same offers and prices as the mail orders lot, and I get to try them on have a run, make sure they are selling the right size etc. I cannot understand that if you have a store nearby why you are running the risk of 'posted/blind-date' goods?
told you it was a silly question !
Sounds quick to me.
Having said that, I would never buy my main pair of trainers without trying them on first - I stick to clothing/equipment only.
Up and running - the staff are great I've only used them twice and both times they have not had the size I ordered even though it was still being advertised. They did offer an alternative and they came the next day. I would definately use them again.
M and M - not specialist running but very cheap and very quick.
Start Fitness - excellent