Have purchased an £80 pair of Brooks shoes from Easy Runner Bristol.Took them home and cant run in them for more than 1/2 mile without getting shin splints and cramped calfs.They are similar to my last pair of shoes which were also Brooks.Took them back to the shop and the owner wont give me a refund or change them for another pair.Says they are too dirty on the sole to sale on!!
Where do i stand here legally as they are totally useless to me?
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Did you try the shoes in the shop?
If not, then I'd doubt you can complain that they're not right for you.
Also, in my experience Easy Runner say that you should try new shoes on the treadmill so that if they don't work for you they will still look pretty 'box fresh'.
Against that, think how you'd feel if you were sold a pair of shoes that had 30/50 miles on the clock - peeved, I should think.
There's no 'right' answer to this one, imho.
Thanks for the advice.I did try them on in shop and they felt ok,have only done ten miles in them.I have no access to a tread mill so road running was the only option.Have cleaned them up now and they look ok.Am going back to shop tomorrow.
I've had my troubles with Easy Runner, too. I know a lot of people swear by them but IMHO they're neither particularly helpful/friendly nor competitively priced. Unfortunately, there is not a lot of choice elsewhere in Bristol. In future, you might try Sportshoe or Sweatshop in the health club out at Southmead (Next Generation). The guys in Sweatshop seem like a good bunch and know what they're talking about without the slightly supercilious attitude you get at Easy Runner.
Have to agree with you there,they are rather arrogant aswell.Went back yesterday and they couldn't understand why i was unable to run in the shoes.I said to them surely i'm not the first person to ever bring a pair of shoes back?
The way they carried on about it ,you would have thought i was.I asked for another pair or a refund and they said they had procedures to follow.So now my shoes have been sent back to Brooks for examnination to see if there is a fault!!
What a load of cobblers.I now have to wait for a call from Brooks.
I think maybe Trading Standards are gonna have to get involved.
Thanks for the shop recommendations,will try them once this is resolved.I will NEVER do business with Easy Runner again.
I quoted trading standards at them (in fact I read it out over the phone) and the owner got VERY irritable. He then said that he'd send me another pair of shoes, but again, they weren't suitable.
Eventually after another delightful conversation/him swearing and getting very angry, he refunded me my money (on the proviso that I took back a rant that I put up on this forum) and told me NEVER to buy from his shop again... Which suits me down to the ground.
Pain in the butt i know but have tried going to Gloucester?....good sports shop there called Gloucester Sports Shop...i have used Easy Runner in Bristol and whilst they were "OK" i will not be going back there again..
Vote of confidence in Sweatshop - they've got an excellent young fella who knows his stuff there. Mind you, still wouldn't dream of paying store prices there either!
Well,went back in today to find out what the score was ,and amazingly enough,after lots of praise on their good service by me(only to get new shoes i might add ,it was all lies!)i got some new shoes!!!
Yipee,never go there again though as they are rude and arrogant and expensive.
To Big Bloke:felt the same way as you my friend!
Meaning he will be looking out for me in case i try the same thing again!!!!
No chance of that ever happening.
Happy running all.