I ordered a couple of pairs of their shoes direct from their website.
Under the 90 day trial guarantee i returned 1 pair, no problem printing postage label, tracked, and received back to them over 2 weeks ago.
Yet I've heard nothing since, no email, no refund.
I completed the online contact form - no response.
I call the telephone number on their website - no answer, just rings out.
I send a Facebook message - not read.
I send a message via twitter - not read.
I send an email - no reply.
I love the shoes, have now 3 differing pairs This is the first time I've had to use customer service and i'm beginning to regret having anything to do with them to be honest.
Anyone else experienced anything like this with them, or have any advice on how to proceed?